Information We Collect

We receive, collect, and store information you voluntarily provide through our website, client portal, intake forms, scheduling systems, or communications with us. This may include personally identifiable information such as your name, email address, phone number, mailing address, social media profiles, payment information (including payment methods), professional background, comments, feedback, client reviews, emails, and information contained in your client profile.

How We Collect Information

We collect information when you:

• Submit forms on our website

• Register through our client portal

• Schedule services

• Complete coaching intake materials

• Make payments

• Communicate with us by email, text, or phone

Your personal information is used only for the purposes outlined in this Privacy Policy.

Purpose of Collecting Information

We collect personal and non-personal information to:

• Provide and operate our services

• Deliver coaching, consulting, facilitation, and educational offerings

• Provide customer support and technical assistance

• Communicate service-related notices and updates

• Send marketing communications (where permitted by law)

• Improve our offerings through analytics and feedback

• Create aggregated or anonymized data for business insights

• Comply with legal, contractual, and regulatory obligations

Use of Artificial Intelligence Tools

We may utilize secure artificial-intelligence-enabled tools to assist with administrative tasks, content creation, scheduling, learning materials, analytics, or internal workflow optimization.

When AI tools are used:

• We do not intentionally input confidential coaching conversations into public AI systems.

• Sensitive personal data is processed only through vendors that have contractual privacy and security safeguards in place.

• AI outputs are reviewed by a human before use in professional services.

• We do not sell personal information to AI providers.

How We Store, Use, Share, and Disclose Personal Information

We use the Dubsado platform and other secure third-party vendors to manage client data, scheduling, and communications. Information is stored on servers protected by industry-standard safeguards such as encryption, firewalls, and access controls.

All payment processors comply with PCI-DSS standards for the secure handling of credit card data.

We may share personal information with trusted service providers who assist in operating our business, provided they agree to maintain confidentiality and comply with data-protection laws.

We do not sell personal data.

International Data Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. We take reasonable steps to ensure that appropriate safeguards are in place consistent with applicable global privacy laws.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, meet contractual obligations, or comply with legal requirements.

How We Communicate With Clients

We may contact you via email, telephone, SMS, or postal mail regarding:

• Account or service matters

• Scheduling

• Billing

• Updates

• Surveys or feedback

• Legal notices

You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us directly.

Withdrawing Consent and Making Changes

If you wish to withdraw consent, request access, correct, amend, or delete your personal data, please contact: 📧 brandirmunoz@gmail.com

Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information

• Request corrections

• Request deletion

• Restrict or object to processing

• Data portability

• Withdraw consent

• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at brandirmunoz@gmail.com.

Security Measures

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

Third-Party Services

Our website and operations may integrate third-party platforms for payments, scheduling, analytics, marketing, communications, and data storage. These providers are permitted to use your information only as necessary to provide services to us and are contractually obligated to maintain confidentiality.

Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website and will become effective immediately upon posting. Material changes will be communicated where required by law.

Contact Us

If you have questions about this Privacy Policy or our data-handling practices, contact: 📧 brandirmunoz@gmail.com